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R
Retner Team•10 Minutes read
Integrating AI Calling and WhatsApp for a Unified D2C Strategy
The Power of Synergy
Voice is for urgency and complexity. WhatsApp is for persistence and records. Combining them creates a safety net that captures every customer.
Use Cases
- Abandoned Cart: Send a WhatsApp reminder. If unopened after 24 hours, trigger a soft AI call offering help.
- Support: If an AI call cannot resolve an issue, seamlessly trigger a WhatsApp message with a ticket number and FAQ link.
Unified Data
Using a platform like Retner ensures that context is shared. The AI agent knows you just sent a WhatsApp message, creating a coherent conversation.
Conclusion
A unified strategy ensures you meet customers where they are, maximizing engagement and satisfaction.
💡 Key Takeaways
- •Voice and Chat complement each other's weaknesses.
- •Cross-channel workflows increase conversion.
- •Unified data prevents disjointed customer experiences.
8x Return On WhatsApp Ads Spend.
Book a demo and we will get you started on proven WhatsApp marketing strategies