RETNER

Case Study View

2X Nutrition increased their revenue by 8X

using Retner's AI Journeys on WhatsApp.

Case Study Visual
2X Nutrition Representative
"Scaling 2X Nutrition required a partner who understood high-velocity automated marketing. Retner didn't just automate our WhatsApp recovery; they built a complete revenue engine. Achieving 65X ROAS and driving 20% of our total revenue through AI-driven journeys has been transformative for our growth."

Yatinder Singh

Founder, 2X Nutrition

Real World Impact

Success Snapshot

Witness how our automated marketing engine empowered 2X Nutrition, elevating their digital experience and maximizing revenue capture.

65X
ROAS Improvement
20%
Revenue Increase
15%
Cart Recovery

The Architecture

How we achieved 65X ROAS

The Challenge

Scaling Personalization for a High-Growth Nutrition Brand

Fig. 1 — The Problem
Status Quo— 0.5% CTR
Retner Approach— 95% Open Rate

The Solution

AI-Driven WhatsApp Journeys with Hyper-Personalization

Fig. 2 — The Engineering
01
Automation
02
Segmentation
03
Conversion

The Result

65X ROAS and WhatsApp as the #1 Revenue Channel

Achieved a notable 20% lift in revenue while delivering a 65X Return on Ad Spend through precise targeting and effortless conversion paths.

Fig. 3 — The Impact
65X
Return on Ad Spend
Revenue Lift20%
Recovery Rate15%

Automated Broadcasts

HIGH-ROI CAMPAIGNS

Campaign Dashboard Stats

98% Open Rate

UNMATCHED ENGAGEMENT

Smart Replenishment

INCREASE REPEAT ORDERS

Order Confirmation Notification

24/7 AI Support

INSTANT RESOLUTION

AI Support Chat Interface
Distilled Outcomes

Key Takeaways

01

65X ROAS achieved through Retner's AI-powered WhatsApp marketing within 90 days

02

15% abandoned cart recovery rate generating ₹12 lakh+ monthly in recovered revenue

03

98% WhatsApp open rate — 6X higher than email campaigns

04

70% of customer support queries resolved instantly by AI chatbot

05

WhatsApp became the #1 revenue channel driving 20% of total business revenue

06

Automated replenishment reminders drove a 40% repeat purchase rate

Clarifications

Frequently Asked Questions

2X Nutrition achieved 65X ROAS by implementing Retner's AI-powered WhatsApp marketing automation, which included smart abandoned cart recovery (15% recovery rate), personalized re-order reminders based on consumption patterns, and targeted product recommendation broadcasts — all delivered through WhatsApp's 98% open rate channel.

For nutrition brands, the most effective WhatsApp strategy combines: (1) abandoned cart recovery within 30 minutes of abandonment, (2) replenishment reminders based on product consumption cycles (e.g., 30-day reminders for protein tubs), (3) AI-powered product advisors that instantly answer ingredient and dosage questions, and (4) post-purchase drip campaigns with workout and nutrition tips to drive repeat purchases.

Based on 2X Nutrition's results, WhatsApp marketing through Retner drove 20% of total revenue with a 65X ROAS. The channel's 98% open rate (vs. 15-20% for email) and real-time engagement make it significantly more effective than traditional channels for D2C brands in health, wellness, and nutrition.

WhatsApp doesn't replace email but significantly outperforms it for time-sensitive communications. 2X Nutrition saw 98% open rates on WhatsApp vs. under 15% on email. The best approach is using WhatsApp for high-priority messages (cart recovery, limited offers, support) while email handles newsletters and long-form content.

Trusted by 700+ brands across 10+ countries

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Dr. Smug
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Trusted by Over
700+ Satisfied
Clients

Retner has helped businesses across industries enhance their sales performance and achieve their goals through intelligent automation.

Mr. Sushant Sharma

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

Mr. Sushant SharmaFig Living

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

"The ease of use and automation power of Retner are unmatched. Our support workload dropped drastically, and customers now receive instant replies across WhatsApp, Instagram, and Email. Retner ensures 24/7 intelligence — we never miss a lead."

M

Mr. Sushant Sharma

Fig Living

"Retner has transformed our customer support. With its intuitive WhatsApp automation, we reduced response time by over 70% and improved customer satisfaction instantly."

M

Mr. Nitant Shah

Next Synergy

"Managing client inquiries used to be challenging, but Retner’s AI-driven automation has simplified everything. Our engagement rates are higher, and customers receive faster, smarter responses."

M

Mr. Monish Shah

Neminath Instruments

"We integrated Retner into our business, and the results were phenomenal. Our sales inquiries doubled, and our team now focuses on closing deals instead of chasing repetitive questions."

M

Mr. Sankit Soni

10xexport

"Scaling customer support was a major challenge until we found Retner. The AI-powered chatbot now manages incoming queries effortlessly across channels, freeing up our team to focus on high-value tasks and growth initiatives."

M

Mr. Yatinder Singh

2xnutrition

"We’ve tried multiple chatbot tools, but nothing comes close to Retner. It’s fast, customizable, and integrates perfectly with Shopify. The omnichannel automation across WhatsApp, Email, and Instagram has transformed our customer experience."

M

Mr. Kairav Shah

Medfy

"As an e-commerce brand, response time directly impacts conversions. Retner’s AI replies reduced our ticket volume and boosted engagement rates instantly. COD verification and cart recovery alone improved our overall revenue within weeks."

M

Mr. Rohit Modi

Himalaya Group

"Retner has completely changed the way we run campaigns. Our WhatsApp automations, catalog messages, and remarketing flows now generate consistent sales with minimal effort. It’s become a core part of our marketing engine."

G

Gaurav & Ratna Garg

CEO

"We needed an AI chatbot capable of handling complex customer queries — and Retner delivered. It understands user intent accurately and provides instant, contextual responses, improving both efficiency and customer satisfaction."

M

Mr. Kalash Shah

Founder

"With Retner, we no longer worry about customer inquiries piling up. The chatbot engages users in real time across WhatsApp and Instagram, improving retention and building stronger brand trust."

D

Dr. Garima Srivastav

Founder

"Adopting Retner was one of the best business decisions we've made. It's easy to set up, incredibly efficient, and has significantly improved how we manage customer communication across channels."

R

Rashid Nurani

Kadam Colors

"Our client communication is now faster and more effective, thanks to Retner. It genuinely feels like having a full-time support agent that never sleeps — responding instantly and keeping our customers engaged 24/7."

M

Mr. Jagdish Acharya

EverestWolf

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effortless growth.

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